FAQ

What types of jewelry does AuraDevine offer?

AuraDevine specializes in a diverse collection of exquisite jewelry, including unique pieces such as the Alphabet Whisper necklace and the sophisticated Curb Bracelet. Each item is designed to celebrate individuality and elegance, making them suitable for various occasions.

How can I ensure the longevity of my jewelry?

To maintain the quality and appearance of your jewelry, it is recommended to store pieces in a dry, cool place, away from direct sunlight. Additionally, avoid exposure to harsh chemicals, and clean your jewelry regularly with a soft cloth to remove any dirt or oils.

What is the return policy for AuraDevine products?

AuraDevine has a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, the item must be unworn, unused, and in its original packaging with tags. Proof of purchase is also required.

How long does it take to process a refund?

Once a return is received and inspected, customers will be notified regarding the approval of the refund. If approved, refunds will be processed to the original payment method within 10 business days. Please note that additional time may be required for banks or credit card companies to post the refund.

Can I exchange an item for a different one?

The most efficient way to exchange an item is to return the original piece and, once the return is accepted, make a separate purchase for the desired item. This ensures that you receive the correct product without delay.

What should I do if my jewelry arrives damaged?

If your item is defective, damaged, or incorrect upon arrival, it is essential to contact AuraDevine immediately. This allows for a prompt evaluation of the issue and the implementation of corrective measures.

Is there a cooling-off period for returns in the European Union?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in the same condition as received, unworn, and in its original packaging, along with proof of purchase.

How can I contact customer support?

For any inquiries or assistance, customers can reach out to AuraDevine's support team via email at auradevine.info@gmail.com. Our team is available to address any questions or concerns you may have.